Shipping Policy

1. What shipping options do you offer?
We offer several shipping options to meet your needs: Standard, Expedited, and Express. Delivery times and costs vary depending on your location and the shipping method selected. You can view available options and rates at checkout.

2. How long will it take to receive my order?

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Please note that processing times may vary, and delays can occur during peak seasons or due to unforeseen circumstances.

3. Do you offer international shipping?
Yes, we ship internationally. Shipping times and costs for international orders vary by destination. Please check our international shipping policy and rates at checkout.

4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.

5. What should I do if my package is lost or damaged?
If your package is lost or damaged, please contact our customer service team as soon as possible. We will work with you to resolve the issue.

Return Policy

1. What is your return policy?
We accept returns on items within 30 days of receipt. To be eligible for a return, the item must be in its original condition with tags attached and not worn or used.

2. How do I return an item?
To return an item, follow these steps:

1. Contact our customer service team to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include a copy of your receipt or order confirmation in the package.
4. Ship the package to the address provided by our customer service team.

3. Are there any restocking fees?
We do not charge restocking fees. However, the cost of return shipping is the responsibility of the customer.

4. When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement depending on your bank or payment provider.

5. Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Care Instructions

1. How should I care for my hijabs and niqabs?
Our fabrics are delicate and require special care to maintain their beauty. Please follow these instructions:

• Hand Wash: Wash in cold water using a gentle, non-abrasive detergent. Avoid using bleach or harsh chemicals.
• Gentle Handling: Gently agitate the water and avoid scrubbing or twisting the fabric.
• Rinse Thoroughly: Rinse well to remove all detergent.
• Air Dry: Lay the hijab or niqab flat on a clean, dry towel to air dry. Avoid hanging or wringing the fabric.
• Machine Washing: If you prefer to use a washing machine, select the delicate or hand wash cycle, and place the items in a mesh laundry bag to protect them.

2. Can I iron my chiffon hijab or niqab?
Yes, you can iron your chiffon hijab or niqab. Use the lowest heat setting on your iron, and make sure the fabric is slightly damp. To avoid direct contact, place a thin cloth between the iron and the chiffon. Iron gently to smooth out wrinkles. For best results, consider using a steamer.

3. What should I do if my hijab or niqab gets stained?
Treat stains as soon as possible. Gently blot the stain with a clean, damp cloth and a mild detergent. Avoid rubbing. Hand wash the item according to our care instructions.

5. Can I use fabric softener?
We recommend avoiding fabric softeners, as they can affect the texture and appearance of chiffon. Stick to a gentle detergent designed for delicate fabrics.